I have to say, I am really disgusted with the service I have received just about everywhere lately! With the economy tanking and less money being spent, you'd think businesses would be happy to have paying customers!
Last week we stayed at the Double Tree Hotel just outside of Universal Studios. There were 7 of us, so we paid for 2 rooms. No deal, no discounts ~ horrible service! We chose this particular hotel because we stayed there about 5 years ago and it was very nice & pleasant. This time, completely different. The front desk employees were obviously irritated that we interrupted their downtime to check in. Both of the women at the desk were rude and spoke to us as if they were doing us a favor by explaining which building our rooms were in.
Then, there was the parking situation ~ they charged $12 per night to park in their parking lot. I didn't realize I would need to rent a place for my truck to stay as well!
Our room smelled like it was a smoking room at one time and they just cleaned it up and decided to make it non-smoking. The bathroom could have been cleaner, I have a problem with hair in the bathtub at a hotel.
I have to admit, our complimentary breakfast in the morning was awesome!! Full buffet with omelettes & belgian waffles!
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